Tell Us: How Is Your Cable Service Post-Sandy?

We want to know about the experience.

As we continue to cope post-Sandy, a number of local residents have reached out to Patch to talk about their lack of cable service.

Are you still without cable? Who is your service provider? Have you been in touch with its customer service department? What has your experience been?

Tell us in the comments.

George Mulligan November 16, 2012 at 11:42 PM
Who is your carrier? Cablevison or Verizon? or other?
donna November 17, 2012 at 12:25 PM
I too was frustrated by Cablevision's incompetence. When our power was restored, we sent Cablevison a detailed email explaining that a tree on our curb fell over, pulling up and cutting cable wires. We knew, as did our neighbors, exactly what was causing a large neighborhood cable outage. For the next three days, Cablevsion sent its workers to our neighborhood. Not one was aware of the tree that had uprooted cable wires and not one was qualified to fix the problem. It was not until the fourth day that Cablevision sent a qualified technician to fix the problem. I do not fault Cablevision for having to wait for the repair, but I do fault them for not understanding the problem despite a plethora of emails explaining the problem and for the inability to get someone from Cable on the phone.
Blue Heron November 17, 2012 at 12:58 PM
I was out for about a week. Cablevision couldn't do any repairs until the frame of the neighborhood was back up and running. You have to call to get your credit for the time they were out. I've been waiting to move from Cablevision to Verizon due to Newsday's most recent teacher-bashing article, published several Sundays ago - another attack on our hardworking, dedicated and finest teachers in the U.S. Due to Sandy, Verizon canceled my appointment (the Saturday following Sandy) to Saturday, the 17th of November (today). I received a call this past week, to let me know that they were again canceling installation and I had a number to call for a new appointment. The earliest appointment is December 26 (and I accepted it, albeit feeling grumpy about it). I guess this is due to the extent of damage and/or and lack of workers. Despite Verizon confirming that Fios is up and running in my neighborhood, there aren't technicians available to do an install. On a scale of 1-10, this is probably a negative 2. I think of those who've lost some, most or everything, including their loved ones. Fios is on tap. Cablevision will get canned and James Dolan's teacher bashing has still caused this customer to continue to wait to say a not so fond farewell to Cablevision.
David Pridgen November 24, 2012 at 01:53 AM
My FiOS internet/tv/phone was working through the entire time. I had a generator, so was able to power the Verizon equipment in the basement. Never lost tv, phone or internet, although power was down for 5 days.


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